Shipping policy

Shipping Policy

At DEMK By Lily Hart, every cream, oil, and small-batch tea is prepared and packed with extreme care. Here is everything you need to know about how your order makes its way from our studio to your doorstep.

1. Processing & Handling Times

  • Standard Orders: Please allow [1–3 business days] for us to blend, package, and prepare your items before they are shipped.

  • Peak Seasons & Restocks: During collection drops, holidays, or sales, processing may take up to [5–10 business days].

  • You will receive a shipping confirmation email with a tracking number as soon as your order leaves our hands.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on package weight and destination.

Shipping Option Estimated Delivery Time Cost
Standard Shipping 5 to 10 business days Calculated at checkout
Free Shipping 5 to 10 business days Orders over $[100]

Note: Delivery times are estimates provided by shipping carriers and are not guaranteed.

3. Order Tracking & Carrier Delays

Once your package is transferred to the shipping carrier, title and risk of loss pass to you.

While we do everything we can to ensure your package arrives smoothly, DEMK is not responsible for postal carrier delays, weather interruptions, or lost/stolen packages once marked as delivered by the carrier. Please double-check your shipping address at checkout to prevent delivery issues!

4. Damaged Deliveries

Due to the intimate, personal care nature of our items, all sales are final once shipped. However, your peace of mind matters to us.

If your package arrives damaged or broken during transit:

  1. Contact us within [48–72 hours] of delivery at demkbylilyhart@gmail.com.

  2. Include your Order Number and a photo of the damaged package and product so that we  may compare to the images submitted by the shipping provider upon  delivery at your location.  

  3. We will review your claim right away and help arrange a replacement!

5. Incorrect Address & Returned Packages

If a package is returned to us due to an incorrect or incomplete shipping address entered at checkout, the customer will be responsible for the cost of re-shipping the order. 

Questions About Your Shipment?

We’re always here to help guide your order home.

Reach out to us anytime at demkbylilyhart@gmail.com.